Hi all,
I've just joined this forum - I've had my Juke since March this year and I LOVE it.....except for one problem.
I ordered the Juke Acenta 1.5 (not Acenta Premium) with the optional DAB radio add on, as shown in the brochure and on the website for £199. The dealership didn't have the relevant part in, so they said that once it had arrived they'd let me have a courtesy car while they fitted it - fine I said.
15 WEEKS ON AND STILL NO DAB!!!!!
We've been back and forth with the dealership and now with Nissan UK Directors' Office and cut a long story short, they are claiming that this part does not exist and therefore it's not possible to have, full stop. Also It shouldn't have been in the brochure or on the website.
They're even saying that the wiring in my car is not compatible with the Nissan Connect head unit (which comes as standard with the Acenta Premium).
So I'm stuck with a car that isn't what I ordered, and it seems that there's nothing I can do about it. I'm not giving up this easy, I'll take them to small claims court if I need to for breach of contract.
Anyway is there anyone in this forum who has bought an Acenta and had the DAB add on done by Nissan? Surely I can't be the only person in the country EVER to have bought this option?
Any help would be appreciated and apologies for the length of the post!
Naomi
:)
I've just joined this forum - I've had my Juke since March this year and I LOVE it.....except for one problem.
I ordered the Juke Acenta 1.5 (not Acenta Premium) with the optional DAB radio add on, as shown in the brochure and on the website for £199. The dealership didn't have the relevant part in, so they said that once it had arrived they'd let me have a courtesy car while they fitted it - fine I said.
15 WEEKS ON AND STILL NO DAB!!!!!
We've been back and forth with the dealership and now with Nissan UK Directors' Office and cut a long story short, they are claiming that this part does not exist and therefore it's not possible to have, full stop. Also It shouldn't have been in the brochure or on the website.
They're even saying that the wiring in my car is not compatible with the Nissan Connect head unit (which comes as standard with the Acenta Premium).
So I'm stuck with a car that isn't what I ordered, and it seems that there's nothing I can do about it. I'm not giving up this easy, I'll take them to small claims court if I need to for breach of contract.
Anyway is there anyone in this forum who has bought an Acenta and had the DAB add on done by Nissan? Surely I can't be the only person in the country EVER to have bought this option?
Any help would be appreciated and apologies for the length of the post!
Naomi
:)